Refunds & Cancellation

Project-Based Work (Custom Development)

• Before Project Start: Full refund minus 10% administrative fee
• During Discovery Phase: 70% refund if cancelled before development begins
• During Development: Pro-rata refund based on completed milestones, minus 20% fee for work in progress
• After Delivery: No refund — 30-day post-launch support included

Subscription Plans

• Monthly Plans: Cancel anytime — no refunds for partial months
• Annual Plans: 30-day money-back guarantee from subscription start date
• Unused Hours: Subscription hours do not roll over monthly

SaaS Products & Pre-Built Apps

• 7-Day Free Trial: Full access to test the product
• After Purchase: 14-day refund window for one-time purchases
• Subscription: Cancel anytime; no refund for current billing period

Project Cancellation

• Projects can be cancelled with written notice via email to hello@livelonkeict.co.za
• Cancellation effective date is when written notice is received
• Work completed up to cancellation date must be paid in full
• All deliverables completed at time of cancellation will be delivered
• Source code and IP rights transferred only upon full payment

Subscription Cancellation

• Cancel via your account dashboard or by contacting support
• Cancellation takes effect at the end of current billing period
• Access continues until end of paid period
• No early termination fees for monthly plans

Service-Specific Cancellations

• AI Agents: 48-hour cancellation notice required
• Maintenance Plans: 30-day notice required
• Game Servers: 7-day notice required; data retained for 30 days after

• Refund requests processed within 5-7 business days
• Refunds credited to original payment method
• Processing time may vary by payment provider (5-14 business days)
• Bank transfers used for amounts over R5,000

• Domain registrations and third-party licenses
• Custom work completed and approved
• Non-digital services already rendered
• Consultation and strategy sessions (once completed)
• Setup fees and configuration costs
• Training and onboarding sessions

To request a refund or cancel your service, please contact us:

• Email: hello@livelonkeict.co.za
• Phone: +27 72 102 7929
• Include: Your name, project/service name, and reason for request

We aim to respond to all requests within 2 business days.